Shipping policy

Shipping & Delivery Policy – Bestdoll (US)

At Bestdoll, we aim to ensure your order reaches you quickly and safely. Below is an outline of our shipping and delivery process.

1. Processing Time

Orders are usually processed within 1–2 business days after payment is confirmed.
Orders placed on weekends or US public holidays will be processed on the next business day.

2. Delivery Options & Costs

Standard Delivery – $9.9 flat rate, delivered within 3–5 business days.
Free Delivery – Available on orders over $40 (US mainland only).
Express Delivery – Available at checkout for an additional fee.

3. Delivery Areas

We deliver to addresses within the United States.
Selected international destinations are available; shipping costs and delivery times will vary.

4. Tracking Your Order

Once your order is dispatched, you will receive a confirmation email with a tracking link.
Please allow up to 24 hours for tracking information to update.

5. Delivery Delays

While we work with trusted couriers, delivery times are estimates and may be affected by factors beyond our control (e.g., weather, customs delays).
We will notify you promptly if your order is delayed.

6. Failed Deliveries

If a delivery attempt is unsuccessful, your parcel may be left with a neighbour, taken to a local collection point, or returned to us.
Re-delivery may incur additional shipping costs.

7. Contact Us

If you have any questions about shipping or your delivery status, please email CarlinePaet897@hotmail.com.